Mr. Philip J. Frantz
RE/MAX Properties West
3995 South Bascom Ave #100
Campbell, CA 95008

Dear Phil

Nancy and I would like to extend our profound appreciation for the professional manner in which you handled the sale of our home in San Jose. As you know, we resided in San Jose for 11 years, and were living in our "dream" neighborhood in the Almaden Valley. When I received a promotion and related transfer with my company, it was with a great deal of anxiety that we approached this move. Besides leaving our most comfortable situation, there were two additional elements involved. I had to depart the area for my new assignment, leaving Nancy and our two young boys behind, and it was Christmas time. Our level of stress was through the roof.

This is where you entered the picture. First, you suggested we price the home a bit higher than we thought feasible. Somehow your sixth sense came into play because we were one of the first homes to sell at the onset of an upturn in the Bay Area market. Second, through your extensive knowledge of the real estate business, you suggested we obtain a roof inspection rather than replace our twenty year old roof. The result: Only minor repairs were required, this saving us thousands of dollars. Next, you suggested that we list our house, exclusive of a patio deck that was also in need of some repair. Again, dollars saved directly to our bottom line. Phil, your extreme professionalism, your high level of energy, coupled with your vast knowledge of your business, and your handling this transaction, from initial marketing to closing allowed us the freedom to plan and execute our move to San Luis Obispo in a very seamless, and non-invasive manner. Clearly we could not have done this without you. We could never thank you enough.

Phil, you are an asset to your profession, and you set the standard for the marketing, and execution of the sale of our home. We are forever grateful and value your skills and your friendship.

Michael and Nancy Kincade